Returns & Refunds
If you’re unhappy with your order, you have 7 days from the date of receipt to return the order and provide a tracking number.
For stock products – fitted bags, unprinted custom products – your item must be in the original packaging, unopened, unused, and in new condition.
For custom products that require design work – branded and printed custom products – your refund will include the cost of production but design fees won’t be refunded since those designs were approved prior to production. Once your order has been returned successfully, we’ll issue your refund via PayPal.
Your return must be accompanied by a proof of purchase i.e., packing slip or PayPal receipt.
If your item is defective, send us images of the problem so we can identify necessary next steps.
You are responsible for paying the shipping costs associated with returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will not be included in the refund amount.
Since we print your shipping label direct from PayPal, we don’t issue refunds for lost or mis-delivered mail. If your mail carrier forwards your order back to us, you are responsible for the shipping cost associated with the additional shipping attempt. We also do not offer refunds for damaged mail. We package all items safely and aren’t responsible for handling quality after the package leaves our possession. If your mail experiences loss, mis-delivery, forwarding, or damage, please contact your carrier for a resolution.
Questions about our Return Policy can be sent to us through our Contact Us page.
We reserve the right, at our own discretion, to update, change, or replace any part of our Return Policy at any time, for any reason, and without notice. It is your responsibility to check this page for changes. Your continued use of, or access to our website following the posting of any changes to this policy constitutes your acceptance of those changes.